Our mission
Our mission is to provide flexible, sustainable and tailor-made professional cleaning solutions that seamlessly adapt to the unique needs and expectations of our customers.
Our values
Versatility & expertise
We offer more than just cleaning. Our services include green maintenance, handyman tasks, and consumables management – all under one roof. No hassle with different partners, no need for multiple providers. Just one reliable point of contact for everything.
We also bring decades of expertise to the table, supported by a full suite of certifications (ISO 9001, ISO 14001, VCA, ABSU, Eco-dynamic, SRP, Bluewater) and over 30 years of experience.
Team spirit & pride
The Netto Group employees form one proud family. Our staff take pride in their work and radiate that energy on every job. Internally, we invest in training and further education to guarantee the personal growth of our team members and to assist you as best we can. What’s more, our colleagues can always count on constructive and motivating feedback and clear explanations and guidance.
Customer friendliness / customer intimacy
You are at the heart of our story. Need urgent help? We’ll be there tomorrow. Questions or concerns? Our customer desk is easy to reach, and our repair team is on call 24/7. We also provide both personal and digital follow-up, along with one dedicated contact person.
Honesty & responsibility
We value your opinion and use your feedback to continuously improve our service. We offer full transparency, so you always know what to expect – no surprises, just clarity and accountability.Overall satisfaction
We are only satisfied when our customers and colleagues are. That is what we strive for, every day, at every moment. We believe that satisfaction goes beyond simply delivering quality. It is about commitment, listening to feedback and continuous improvement.Digital innovation & sustainability
We are fully committed to digitising our internal and external work processes. By working with digital tools, we take even more work off your hands and that of our employees.
We also invest in sustainability. We are already successfully committed to five SDGs (Sustainable Development Goals): gender equality, decent work and economic growth, responsible consumption and production, good health and well-being, and clean water and sanitation.
We hope to add more sustainability goals in the future.
When selecting materials and techniques, we always opt for the most sustainable option.
Our vision
Our vision is to become a leading force in the cleaning industry, driven by sustainable growth, quality and satisfaction.
Our goals
Striving for a clean, comfortable and pleasant living environment that benefits both people and society:
At Netto Group, we continuously invest in innovation, tools, processes, techniques and materials that are sustainable and future-proof in an ever-changing digital world.
Digital innovation
We fully embrace the power of digitalisation in the cleaning industry. Robotics, sensor technology, and data-driven dashboarding are key to our future. Our strong digital focus allows us to optimise both internal and external processes – making them more efficient and targeted. By leveraging real-time data, we can respond quickly to changes.
Being 100% sustainable
We are committed to the VOKA Sustainable Entrepreneurship Charter – a four-year programme that guides us in making our operations more sustainable and efficient. In addition, we make deliberate choices when it comes to materials, products, and partners – ensuring sustainability without passing extra costs on to our customers. Alongside our focus on five core Sustainable Development Goals (SDGs), we actively seek to adopt more sustainability goals within our operations.
People-focused excellence
While we lead through innovation and efficiency, we never lose sight of what matters most: people. Our commitment to human connection is central to our vision. We want to have a positive impact on customers and employees.